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Community Operations

Community Operations

Job Locations 
US-FL-Miami
Category 
Staffing Operations
Type 
Regular Full-Time

More information about this job

Overview

Shiftgig is actively seeking a Community Operations Specialist to help support our incredible growth and expansion in the Miami market. The Community Operations Specialist is responsible for ensuring client satisfaction by placing great workers into temporary positions within our customer base. The ideal candidate will have previous recruiting or account management experience within the staffing, hospitality or similar B2B service industry, be a strategic thinker and be able to thrive in a fluid environment.

 

Responsibilities

  • Lead group and individual interviews, presentations, and trainings to gauge quality of the workforce
  • Identify and match talent in Specialists with client specifications
  • Performance management of Shiftgig Specialists within assigned account base
  • Manage logistics of large orders for Specialists on behalf of clients
  • Utilize technology platforms to fill client orders in an effective manner
  • Develop strong relationships with both clients and Specialists
  • Ensure successful service delivery through operational execution, constant communication and client advocacy
  • Travel to client sites to guarantee the highest level of service delivery
  • Create and execute local recruitment plans and other projects as needed
  • Maintain effective internal relationships with our Account Management and Centralized Sourcing teams

Qualifications

  • Willingness to work in a fast-moving, dynamic company culture and industry
  • Excellent teamwork and communication skills
  • Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
  • Focused with keen ability and drive to execute in a fast-paced, ever changing environment
  • Team player who can build internal and external relationships at all levels
  • Strong business acumen
  • Can thrive in an ambiguous environment with constant change
  • Tech savvy
  • Honest and ethical, with good judgment
  • Results orientated

 

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About Shiftgig

Shiftgig is the smartest and easiest way for the hourly workforce and businesses to connect. We’re an on-demand, mobile marketplace working with the biggest brands in the food service, hospitality, retail and warehouse industries. Our workers, which we call Specialists, use our mobile app to claim shifts and choose when, where and for who they want to work. Our Clients streamline their business by managing their temporary labor directly from the Shiftgig app.  In addition, we pre-qualify all of our Specialists, including a background check and skills assessment.

 

Our mission is to connect millions of people with millions of shifts!