Shiftgig, one of Chicago’s hottest and fastest growing technology companies, is actively seeking a Community Operations Associate to support our incredible growth and expansion in the Experiential and Event Marketing vertical. The Community Operations Associate is responsible for ensuring client satisfaction by booking quality Specialists for their events and promotions. The ideal candidate will have previous experience with staffing, be a strategic thinker and be able to thrive in a fluid environment.
Conduct individual interviews, presentations, and trainings to gauge quality of the workforce
Identify and match Specialists to opportunities that fit their skills and the client’s specifications
Performance management of Shiftgig Specialists within assigned account base
Strategize with Account Manager on all staffing challenges and logistics of large or unique client orders
Utilize technology platforms to fill client orders in an effective manner
Develop strong relationships with both clients and Specialists
Ensure successful service delivery through operational execution, constant communication and client advocacy
Travel to client sites to guarantee the highest level of service delivery
Create and execute local recruitment plans and other projects as needed
Maintain effective internal relationships with our Account Management and Community Operations teams
Willingness to work in a fast-moving, dynamic company culture and industry
Excellent communication skills via email, text, and phone
Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
Team player who can build internal and external relationships at all levels
Strong business acumen
Honest and ethical, with good judgment
Shiftgig is the smartest and easiest way for the hourly workforce and businesses to connect. We’re an on-demand, mobile marketplace working with the biggest brands in the food service, hospitality, retail and warehouse industries. Our workers, which we call Specialists, use our mobile app to claim shifts and choose when, where and for who they want to work. Our Clients streamline their business by managing their temporary labor directly from the Shiftgig app. In addition, we pre-qualify all of our Specialists, including a background check and skills assessment.
Our mission is to connect millions of people with millions of shifts!